Frequently Asked Questions (FAQs)

About the Product

How does the Infuso Magic Pot work?
The Infuso Magic Pot uses an advanced filtering system to prepare perfect infusions in just a few minutes. Just add your favorite tea, hot water, close the lid and press the button.

What type of teas can I use with the Infuso Magic Pot?
You can use any type of loose tea, such as green tea, black tea, rooibos or herbal teas.

Is it dishwasher safe?
Yes, the Infuso Magic Pot is dishwasher safe, making it easy to clean.

Is it BPA free?
Yes, the Infuso Magic Pot is made from high quality, BPA free, food safe materials.

Shipping and Deliveries

How long do shipments take?
Shipping within Spain usually takes between 7 and 10 business days. For other countries, times may vary depending on location.

Can I track my order?
Yes, you will receive a tracking number via email to monitor the progress of your order.

What happens if my order arrives damaged?
If your order arrives in poor condition, please contact us immediately and we will assist you with a replacement or refund.

Warranty and Returns

Does the Infuso Magic Pot have a warranty?
Yes, we offer a 1-year warranty against manufacturing defects. Please contact us if you need more information.

Do you accept returns?
We accept returns within the first 30 days after purchase, provided that the product is in perfect condition and in its original packaging.

What is shipping protection?
For just €2.99, you can add shipping protection to your order to cover possible loss, theft or damage during transport.

Care and Use

Can I use it in the microwave?
No, the Infuso Magic Pot is not microwave safe.

How should I clean it?
Although it is dishwasher safe, we recommend rinsing it immediately after each use to prolong its life.

Can it be transported full without risk of spills?
Yes, its airtight lid ensures you can take it with you without worrying about leaks.

Others

Do you offer discounts or promotions?
Yes, subscribe to our newsletter to receive information about exclusive offers and discounts.

How can I contact you if I have questions?
You can write to us at soporteteinfuso@gmail.com or send us a direct message on our social networks. We are here to help you.

Do you sell accessories or loose teas?
Yes, in addition to the Infuso Magic Pot, we currently offer a pack of 2 complementary double-wall borosilicate cups to make your tea drinking experience complete.